Terms and Conditions
Shipping Costs
- TeddyDelivery includes FREE ground shipping (First-Class Mail) within US 50 states. (No tracking available for this shipping method)
- Express Overnight Mail is available for a flat fee of $18.99 and will arrive next day (Monday - Saturday) to most US 50 state destinations.
- Priority Mail to the rest of the world, add $13.99.
- We ship via USPS Priority Mail to Military addresses APO/FPO for a low flat fee of $3.99
Delivery Time
- Orders placed by 5:00 PM Central Time (Monday - Saturday) will ship the same day. (excluding federal holidays, see below)
- Free US Shipping 1-10 business days, depending on the delivery address. We ship via First-Class Mail from zip code 61401 in the state of Illinois.(No tracking available for this shipping method)
- Express Overnight Shipping 1 day (Mon. - Sat.) In some rare cases 2 days.
For guaranteed EXPRESS delivery time to your zip code, please use our zip code 61401 and do a real time check here at US Postal Service website: http://webapps.usps.com/expressmailcommitments/
- International 7-21 business days.
- APO/FPO
We are proud to provide affordable shipping ($3.99) to military personnel throughout the world via USPS Priority Mail. Please remember that there may be extra time needed for the United States Postal Service to deliver your Teddy Delivery and to process through customs.
Turnaround time for APO/FPO shippping
- Priority mail normally take around 10-15 days to most military APO/FPO locations.
- Some military personnel have received their package in less than 7 days!
- For those in remote outstations, it can take over 30 days to deliver.
- Armed Forces Americas (Except Canada) AA
- Armed Forces (Europe, Canada, Middle East, Africa AE
- Armed Forces Pacific AP
Incorrect Delivery Address Provided by the Customer
We will contact you and ask for additional information. Bad addresses are subject to a new shipping charge of $18.99 for express mail, $13.99 for International, $3.99 for APO/FPO and $2.00 for packages shipped for free.
Federal Holidays (no shipping days)
- Friday, January 1 - New Year's Day
- Monday, January 18 - Martin Luther King Jr's Birthday
- Monday, February 15 - Washington's Birthday (President's Day)
- Monday, May 31 - Memorial Day
- Sunday, July 4 - Independence Day
- Monday, September 6 - Labor Day
- Monday, October 11 - Columbus Day
- Wednesday, November 11 - Veterans Day
- Thursday, November 25 - Thanksgiving Day
- Saturday, December 25 - Christmas Day
- Saturday, January 1, 2011 - New Year's Day
Payment
We accept Visa, MasterCard, Discover, Diners Club and PayPal. All payments are securely processed through Pay Flow Link (operated by PayPal). Your payment transaction will take place on Pay Flow's (PayPal) website.
Security
Teddy Delivery takes every precaution to protect our customers information.
For your safety, and ours, all credit card orders are processed by PayPal® Payflow Link SSL credit card processing.
The payment transaction will take place on Pay Flow's (PayPal). PayPal meets the exacting standards of the major card associations, including SAS, PCI, and SDP.
30-Day Hassle Free Return/Refund Policy
If you are not happy with the product's ordered from Teddy Delivery, feel free to return the products to us in its original condition within 30 days of the date you received your package.
- Simply give our customer service number a call at 1-309-344-0005
- 100% of the teddy delivery price will be refunded to your Credit Card or Paypal account once the package/item(s) has been received in our warehouse.
- Express delivery charges and International shipping charges will not be refunded unless an order has been incorrectly shipped by us.
- The customer will be responsible for return shipping costs.
- No restocking charges will be applied.
Privacy Policy
Any personal information will only be used for order processing and if necessary to contact you concerning your order. No third parties will ever be given access to your details and your information will never be sold. We respect our customers privacy!
Newsletter & Special Offers
If you wish to subscribe to our newsletter, we only ask for the users email address. Newsletter subscribers will occasionally receive our newsletter with information on new products, announcement, special deals and discounts.
Newsletter opt-out Users who no longer wish to receive our newsletter may opt-out of receiving these communications by using our Contact us form, or just call us at 1-309-344-0005 and we will remove you from the newsletter list.
Questions?
If you have any questions or concerns, please contact us.
Contact Us
22 Huston Street
Galesburg, IL 61401
United States
Toll-free: 1-877-275-6865
International Phone: 1-309-344-0005
Fax: 1-309-342-3242
Email: sales@teddydelivery.net
or use our Contact us form
Office Hours: 10 am - 6 pm Central Time
This policy was updated at 09:22 am 07-20-2010
